500 Error when downloading files from share address
I have this error when downloading file/s from share address.
I'm afraid I need a bit more information to debug the issue you are running into. Does that link have a download limit, expiration date, or password? Is this a link from your own SmartFile account? If so, can you validate that the link exists on the share page within your SmartFile account?Reply
Hello again WIS,
To keep things secure the engineering team does not have access to our user's shares and files. I am going to facilitate an initiation between our support team and yourself so that we can get a ticket open and the correct people working to fix this issue.
To start a conversation with support please go to https://support.smartfile.com and select the Chat option. That will bring up a Live Support box in the bottom right. Feel free to copy and paste this question directly.Reply